Secret shopping, is a research technique used by restaurants to measure the quality of customer service and employee performance. It involves sending a professional, anonymous shoppers to your establishment to evaluate various aspects of the customer experience, such as product knowledge, staff friendliness, store cleanliness, and overall satisfaction. The information gathered through secret shopping is used to identify areas for improvement and to provide feedback to employees and management.

Food system optimization refers to the process of improving the efficiency of the food system from production to consumption. This can involve reducing waste, increasing productivity and improving consistency. The goal of food system optimization is to ensure that every plate that leaves the kitchen is of the highest quality, EVERY SINGLE TIME.

Menu design is the process of creating a menu that is visually appealing, easy to read, and effectively communicates the restaurant's offerings to customers. This includes selecting fonts, colors, and images that match the restaurant's branding, as well as organizing menu items in a logical and easy-to-navigate way. Effective menu design can help increase sales, enhance the dining experience, and establish the restaurant's unique identity.

In-person foodservice staff trainining provides hands-on instruction to employees who work for your establishment. This may include training on food safety and sanitation, menu preparation, customer service, and teamwork. In-person training helps employees get immediate feedback, ask questions, and practice their skills in a real-world setting. Effective staff training can help improve the quality of the dining experience, reduce errors and accidents, and increase employee satisfaction and retention.

We can help improve interactions and partnerships between restaurants and their suppliers. This includes negotiating prices, ordering and receiving products, and maintaining ongoing communication to ensure that the restaurant has a reliable and consistent supply of ingredients and materials. Good supplier relations are essential for restaurants to operate efficiently and effectively, as they rely on high-quality and timely deliveries to meet customer demand. Effective supplier relations can also help restaurants secure better prices, access new products, and build long-term partnerships that benefit both parties.

We are here to help with all of your hiring needs. This includes a range of roles such as front-of-house staff (servers, hosts, bartenders) and back-of-house staff (chefs, cooks, dishwashers). Effective staffing requires careful screening to ensure that the right people are hired for each role. Good staffing can help restaurants provide excellent customer service, create a positive work environment, and achieve long-term success.